May 19, 2024
NERC directs DisCos to connect new customers within 10 days
ELECTRICITY: NERC issues new Order seeking financial control of govt-owned TCN
– By Godswill Odiong

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By Eyo Nsima
The Nigerian Electricity Regulatory Commission, NERC, has directed the Electricity Distribution Companies, DisCos, to install meters for new customers within ten days after a written request.

 

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Electricity pylons and power lines, at sunset.

In its Charter unveiled in Abuja Tuesday, NERC disclosed that the DisCos are under obligation to visit a consumer’s premises within 24 hours after a complaint has been made.

The Commission hinted that “the charter will promote and ensure investor-friendly industry and efficient market structure to meet the need of Nigeria for safe, adequate, reliable and affordable electricity”.

Similarly, the Minister of Power, Engr Abubakar Aliyu, who was represented by the Director, of the Reform Coordination and Service Improvement Department at the ministry, Mrs. Titilayo A. Agbeyo, said: “I encourage the Commission to be customer-focused, citizen-centered in carrying out its responsibilities.

“It is important to point out that effective implementation of this charter will definitely improve service delivery, and educate on the rights and obligations of electricity consumers. It will also help to address complaints through the redress mechanism put in place to improve staff competence and skill, as well as produce result-based performance.”

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